One of the savviest and shrewdest people of this century was George Steinbrenner, late owner of the New York Yankees. Mr. Steinbrenner was a perspicacious owner who had his pulse on every aspect of his organization. He was fair and balanced, but he demanded results. Indeed, he coined the now famous phrase “what have you done for me lately.”
Loved and feared by many, he was a larger than life figure who was considered an icon and ombudsman of the sport and the Yankees will forever be enmeshed with his enduring legacy.
Mr. Steinbrenner paid the big bucks, but he demanded performance and loyalty. Yesterday’s statistics were already for the record books. It was today he was concerned with. He was unrelenting and passionate and he looked for the same in his players.
Most leaders like George Steinbrenner desire loyalty. Most teams also want loyalty. Why? Because loyalty creates a sense of personal investment and ownership. That sense of ownership will likely translate into a more satisfied and dedicated individual. Over time, consistent words of gratitude will deepen the loyalty within a team.
So where am I going with this?
When I tour with families at Regency Park, I am often asked about the RN’s and CNA’s. I tout their strengths and compassion and then I say this:
“Take a good look at these people because these are the familiar faces you will see everyday until your Mom is discharged to home.” This is a good thing, because it affords a singularly vital continuity of care.
Transition is never good when the “wheel ain’t broke.” There isn’t a need to fix a ‘good wheel’ so we don’t fix it.
The attrition rate of staff and personnel at Regency Nursing Centers in NJ is amongst the lowest in the industry.
This is because they are ‘wearing the Regency pinstripes’ in the same manner as a New York Yankee dons the famous pinstripes.
They understand the concept of gratitude and loyalty.
This can only benefit our patients and families.