Today, I’d like to highlight a beautiful letter we just received from a grateful family at Regency Jewish Heritage in Somerset. The letter was addressed to Marlene Grossman, our superstar Admissions Director.
The letter is dated April 15, 2014, and reads as follows:
My Dad F.M. was so lucky to have you as his last place of care. The last 20 days in Regency was so comfortable and warm for my Dad and was also really helpful for my Mom. You have a beautiful facility and grounds and you have a wonderfully caring and attentive staff of professionals. The service provided was also very professional. We really felt that you addressed every one of our needs in your effort to see that my Dad receive the best care.
The decision to place my Dad in Regency Heritage was the best decision we could have made!
Your nurturing and sensitive staff ensured his comfort as well as his safety and were instrumental in his decision to remain as a long term Regency resident. We also developed a close relationship with your staff and other happy Regency families.
The most poignant experience for me was going back to Regency to pick up my Dad’s possessions after he passed away. When the staff learned of his passing, several employees were brought to tears and stated that although he was with them for a relatively short amount of time, they had developed a love for him.
These words left a strong impression on my family and we will always remember this with affection.
I deeply appreciate that you took such wonderful care of my Dad and we would like to thank your entire staff in G2 and especially Emanuel and also Katie Ladner.