I Had a “Huh” Moment Today!

I toured with a family today and we had a candid discussion about the “rehab facility” where Mom is currently and where I will soon be releasing her from with her family’s eternal gratitude.

In recounting Mom’s nightmare experience at this other “rehab center”, they told me about a specific and most egregious issue.

Now I try very hard not to solicit feedback for other facilities and/or to interject with my commentary when families pro-actively decide to vent to me about their prior experiences.

I simply reassure them that at Regency Mom will be able to thrive as she deserves in the most caring and compassionate environment possible.

Today, however, when I heard this specific complaint recounted by the family, my knee jerk reaction was very quick. My jaw dropped and I uttered one disbelieving word; “HUH!?”

The family looked at me and responded with 3 words; “yes, we know.”

Actually, between our 4 shared words we had an entire conversation!

These 4 words were replete with unspoken questions, untold aggravation, total disbelief, sad confirmation and my unspoken commitment to be better and do better – because WE ARE BETTER AT REGENCY. MUCH BETTER!

You see, my friends, “HUH” is a universal term that means the same thing in every language.

In fact, it is amazing how the dynamics of human conversation gave shape to a word that knows no boundaries.

Read all about it by clicking on the link below, it will make you smile for sure.

Check it out!

About Judah

Regency Nursing Centers has a well deserved reputation for excellence in healthcare and I'm extremely proud of our achievements! Thanks for reading our Regency Blog!
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